RETURN/EXCHANGE POLICY.
We are committed to making your shopping experience as enjoyable and hassle-free as possible. Please read through the following terms and conditions before making a purchase. By completing a purchase, you acknowledge and agree to these terms.
Cancellation and Refund
We offer cancellations and refunds via discount code in accordance with our return policy.
All returned items will be inspected to ensure they meet our quality standards. Once approved, discount code will be issued within 48 hours.
Exchange Procedure
Initiating an Exchange:
To initiate an exchange, please contact our customer service team at chiquedope@gmail.com with your order ID, size purchased, and size exchange requested within 7 days of receiving the item. We will respond within 24 hours.
Once we confirm the return/exchange, we will schedule a pickup within 1-3 business days. We typically receive the product within 6-7 days. Upon receipt, we will dispatch the exchanged product within 2-3 days if all conditions are met. If reverse pickup is not available at your location, you may self-ship the product(s) to us at the address below within 5 days of raising a return request. Please include your Order No. and Return ID on a piece of paper inside the packet.
Quality Check
All exchanges will undergo a quality check by our team. We reserve the right to decline an exchange if:
- The product(s) are returned after use.
- The product(s) are damaged.
- The product(s) are not in their original packaging.
- For exchanges due to personal preference or fit issues, a small fee of 299 Rupee applies. This ensures you receive the perfect product tailored to your satisfaction.
Exchange Limitations
- Exchanges are allowed for the same product for size only once.
- Exchanges are subject to availability. If the desired size is not in stock, we will issue a store credit.
For exchanges, please email us at chiquedope@gmail.com.
We are located at:
The Clothing Machine
A-60, Sector-8
Noida- 201301
Thank you for understanding and supporting our commitment to quality and service!